Privacy Policy

1. Introduction

At SkillShikhi, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application and services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy and our Terms of Service.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as by adding a statement to our website or by sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

2. Information We Collect

Information You Provide to Us

We collect information that you provide directly to us, such as:

• Account Information: When you create an account, we collect your name, email address, password, phone number, and profile information.
• Profile Information: When you set up your profile, we collect additional information such as your profile picture, bio, location, skills, education, and work experience.
• Communication: When you communicate with us or other users through our platform, we collect the content of your messages.
• Transaction Information: When you engage in transactions through our Services, we collect information about the transaction, including the services requested, date and time, and payment information.
• Survey Responses: We may collect your responses to surveys that we might ask you to complete for research purposes.
• Customer Support: We collect information when you contact our customer support, including any information you provide in your communications.

Information We Collect Automatically

When you access or use our Services, we automatically collect information about you, including:

• Log Information: We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
• Device Information: We collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Location Information: We may collect information about the precise location of your device with your consent. We may also collect information about your approximate location based on your IP address.
• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your interactions with our Services. For more information about our use of cookies and similar technologies, please see our Cookie Policy.

Information We Collect from Other Sources

We may obtain information from other sources and combine it with information we collect through our Services. For example, if you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, profile information, and friends lists, in accordance with the authorization procedures determined by such social media site.

3. How We Use Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Facilitate connections between teachers and learners
• Process transactions and send related information, including confirmations and receipts
• Send you technical notices, updates, security alerts, and support and administrative messages
• Respond to your comments, questions, and requests, and provide customer service
• Communicate with you about products, services, offers, promotions, and events offered by SkillShikhi and others, and provide news and information we think will be of interest to you
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of SkillShikhi and others
• Personalize and improve the Services, including providing or recommending content, features, and advertisements
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
• Link or combine with information we get from others to help understand your needs and provide you with better service
• Carry out any other purpose described to you at the time the information was collected

4. Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

• With Other Users: When you use the Services, certain information may be shared with other users. For example, your profile information, skills, ratings, and reviews will be visible to other users.
• With Vendors, Consultants, and Other Service Providers: We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• In Response to Legal Process: We may disclose information in response to a subpoena, court order, or other legal request.
• To Protect Rights and Safety: We may disclose information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• With Your Consent: We may share information with third parties when you consent to such sharing.
• Business Transfers: If SkillShikhi is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
• Aggregated or De-identified Information: We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

5. Data Retention

We will retain your information for as long as your account is active or as needed to provide you Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email.

7. Your Choices

Account Information

You may update, correct, or delete information about you at any time by logging into your online account and modifying your information or by emailing us at privacy@skillshikhi.com. Note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional emails from SkillShikhi by following the instructions in those emails or by adjusting your communication preferences in your account settings. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Mobile Push Notifications/Alerts

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

8. International Data Transfers

SkillShikhi is based in India and the information we collect is governed by Indian law. If you are accessing the Services from outside India, please be aware that information collected through the Services will be transferred to, processed, and stored in India. The data protection laws in India may differ from those of the country in which you are located. By using the Services or providing us with any information, you consent to the transfer to, and processing and storage of your information in India.

9. Children's Privacy

The Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as quickly as possible. If you believe that a child under 13 has provided us with personal information, please contact us at privacy@skillshikhi.com.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access personal information we hold about you
• The right to request that we rectify or update your personal information when it is inaccurate or incomplete
• The right to request that we erase or restrict the processing of your personal information
• The right to object to our processing of your personal information
• The right to withdraw consent at any time for processing for which we obtained your consent
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us at privacy@skillshikhi.com. Note that certain information may be exempt from such requests under applicable law. We may ask you to verify your identity before responding to such requests.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@skillshikhi.com
Address: SkillShikhi, 123 Learning Lane, New Delhi, 110001, India